The Frankie Shop

Discount codes are codes that can be applied to your order to receive a discount.
Your discount code must be entered at checkout before proceeding to pay.  Please ensure that you enter the code exactly as you have received it. Once you have entered your code click APPLY.

For mobile usage after clicking on the CHECKOUT button, before completing your personal information and shipping address, you can add your discount code by clicking on the SHOW ORDER SUMMARY dropdown menu and entering the code in the "gift card" box.
Discount codes are shared periodically in our email updates and on our website. Subscribe to our newsletter to receive offer information. Please refer to the terms and conditions on each offer.

If your discount code is still not working, please contact our customer service team and we will be happy to assist you.
Please note, discount codes must be entered manually at checkout.  The discount value cannot be applied as a refund after the order is placed.

For further information, please contact us at contacteu@thefrankieshop.com

How do I use my discount code?

We currently offer EUR for our European customers.

We are working on offering more options so you can purchase in your local currency.

For further information, please contact us at contacteu@thefrankieshop.com

What currencies can I pay in?

We are currently experiencing a high volume of orders & returns.

We process all refunds within 14 days of receipt of the return and upon approval of the return. Your refund will be processed through the same payment method used for your original order.

For further information, please contact us at contacteu@thefrankieshop.com

When will I receive my refund?

If you find that one of our products has a defect or has been damaged, please contact customer service with photos of the issue and we will find the best solution for you.

For further information, please contact us at contacteu@thefrankieshop.com

What should I do if my product is faulty?

If you made a purchase on our EU website and need to make a return you can do so at our Paris shop location.
Please contact our Customer Care team in advance for approval at contacteu@thefrankieshop.com
 
Our shop accepts returns:
The Frankie Shop Paris
14, Rue Saint Claude
75003 PARIS
Tel: +33 1 49 96 52 39

Can I return to the shop?

We are unable to modify the content of an order after the payment stage.
Only the delivery address can be changed for a short period of time after the validation of your order.
Orders can only be canceled before they are processed and leave our facility.  

To request a cancelation, please contact customer service at contacteu@thefrankieshop.com

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