All orders ship from Long Island, New York.Temporary order processing delays. We are currently experiencing longer processing times than usual. Please allow an additional 3–5 business days for your order to be processed before shipment. Once your ord

All orders ship from Long Island, New York. Temporary order processing delays&#xA0;We are currently experiencing longer processing times than usual. Please allow an additional 3&#x2013;5 business days for your order to be processed before shipment.&#xA0;Once your order has been dispatched, you&#x2019;ll receive a shipping confirmation email with tracking information. Standard delivery timeframes apply from the date of shipment.&#xA0;We apologize for the inconvenience and appreciate your patience. Shipping informationShipping costs and International customs fees are non-refundable.Signature is required on all online orders over $800.Kindly note that abandoned shipments are not eligible for redelivery or refund.Please be advised that the countries/territories listed below do not support shipments with pre-paid duties and taxes.If you are shipping to any of these destinations, all import duties and taxes must be paid by the recipient upon delivery. Failure to pay these charges may result in the package being abandoned by local customs authorities.AnguillaAntigua (Antigua &amp; Barbuda)AzerbaijanCape VerdeCook IslandsGreenlandGuineaKazakhstanKyrgyzstanMauritaniaNepalSeychellesTongaTunisiaUzbekistanC&#xF4;te d&#x2019;Ivoire / Ivory Coast

Delivery

Temporary order processing delays. We are currently experiencing longer processing times than usual. Please allow an additional 3–5 business days for your order to be processed before shipment. Once your order has been dispatched, you’ll receive a sh

Temporary order processing delays&#xA0;We are currently experiencing longer processing times than usual. Please allow an additional 3&#x2013;5 business days for your order to be processed before shipment.&#xA0;Once your order has been dispatched, you&#x2019;ll receive a shipping confirmation email with tracking information. Standard delivery timeframes apply from the date of shipment.&#xA0;We apologize for the inconvenience and appreciate your patience. DOMESTIC SHIPPING&#xA0;(FedEx)&#xA0;<ul><li>FREE standard shipping for all domestic orders.</li><li>Signature is required for delivery on orders valued $800 or more.</li><li>FedEx does not ship to PO boxes or&#xA0;APO/FPO addresses.</li></ul> STANDARD GROUND (excluding Hawaii, Alaska, and U.S. Territories)<ul><li style="font-size: 14px;">1-5 business days in transit&#xA0;not including 24-48 business&#xA0;hrs processing time</li></ul> 2ND DAY AIR<ul><li style="font-size: 14px;">Please enter your address for Rates</li><li style="font-size: 14px;">2 business days in transit&#xA0;not including 24-48 business&#xA0;hrs processing time</li></ul> STANDARD OVERNIGHT<ul><li style="font-size: 14px;">Please enter your address for Rates&#xA0;</li><li style="font-size: 14px;">1 business day in transit not including 24-48 business hrs processing time</li></ul> Please note - if domestic orders are not claimed, a RTS fee will be deducted from your refund.

Domestic delivery

Temporary order processing delays&#xA0;We are currently experiencing longer processing times than usual. Please allow an additional 3&#x2013;5 business days for your order to be processed before shipment.&#xA0;Once your order has been dispatched, you&#x2019;ll receive a shipping confirmation email with tracking information. Standard delivery timeframes apply from the date of shipment.&#xA0;We apologize for the inconvenience and appreciate your patience. Worldwide Express (Includes Taxes &amp; Duties) - DHL EXPRESS<ul><li style="font-size: 14px;">2-5 business days in transit, not including 24-48 hrs processing time or time possibly spent in customs</li><li style="font-size: 14px;">Please enter your address for rates</li><li style="font-size: 14px;">Shipping addresses must be submitted in English</li><li style="font-size: 14px;">Signature is required for International Express orders</li><li style="font-size: 14px;">Shipping and import duties are paid in advance at checkout</li><li style="font-size: 14px;">Shipping costs and International customs fees are non-refundable.</li></ul>Please be advised that the countries/territories listed below do not support shipments with pre-paid duties and taxes.If you are shipping to any of these destinations, all import duties and taxes must be paid by the recipient upon delivery. Failure to pay these charges may result in the package being abandoned by local customs authorities.Kindly note that abandoned shipments are not eligible for redelivery or refund. AnguillaAntigua (Antigua &amp; Barbuda)AzerbaijanCape VerdeCook IslandsGreenlandGuineaKazakhstanKyrgyzstanMauritaniaNepalSeychellesTongaTunisiaUzbekistanC&#xF4;te d&#x2019;Ivoire / Ivory Coast

International delivery

Shipping to select parts of the Middle East and neighboring regions is currently unavailable due to ongoing regional transport restrictions. Shipping services have resumed to the following destinations: Kuwait, United Arab Emirates, Saudi Arabia, Isr

Shipping to select parts of the Middle East and neighboring regions is currently unavailable due to ongoing regional transport restrictions.Shipping services have resumed to the following destinations: Kuwait, United Arab Emirates, Saudi Arabia, Israel, Oman, Qatar, and Bahrain.At this time, shipping remains temporarily suspended to: Afghanistan, Iran, Iraq, Jordan, Lebanon, Syria, and Yemen.We are working closely with our logistics partners to restore service to these destinations as soon as possible.<div data-block="true" data-editor="fqq7t" data-offset-key="6spdn-0-0">Please note that continued air and maritime transport disruptions across the region may impact delivery timelines.&#xA0;Orders in transit may experience delays, and we recommend allowing approximately 5&#x2013;12 business days for delivery, noting that shipping times may be extended due to regional conditions.</div><div data-block="true" data-editor="fqq7t" data-offset-key="b58h0-0-0"> </div>For any questions or inquiries, please contact our customer service team at info@thefrankieshop.com

Shipping Advisory: Partial Middle East Service Disruptions

Following new import regulations implemented in Türkiye on February 6, 2026, we are temporarily unable to ship orders to Türkiye. These regulatory changes impact customs clearance procedures, and we are currently assessing the necessary adjustments t

Following new import regulations implemented in T&#xFC;rkiye on February 6, 2026, we are temporarily unable to ship orders to T&#xFC;rkiye.These regulatory changes impact customs clearance procedures, and we are currently assessing the necessary adjustments to ensure compliance.We sincerely apologize for the inconvenience and thank you for your patience while we work toward resuming service.

Türkiye - Temporary Shipping Suspension

Import taxes and duties are paid in advance at checkout.If the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order will not be eligible

<span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Import taxes and duties are paid in advance at checkout\n\nIf the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order will not be eligible for a refund.\n\n\nFor further information, please contact customer service at &lt;a data-fr-linked=" href="mailto:info@thefrankieshop.com" id="isPasted">Import taxes and duties are paid in advance at checkout. If the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order will not be eligible for a refund. For further information, please contact customer service at&#xA0;<a data-fr-linked="true" href="mailto:info@thefrankieshop.com">info@thefrankieshop.com</a>

Customs policy

We are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything in our power to assist you.  We ask that you select a secure delivery address, and preferably

We are not responsible for packages that may become lost in transit. Locating the package is the recipient&apos;s responsibility. We will, however, do everything in our power to assist you. &#xA0; We ask that you select a secure delivery address, and preferably one where someone is able to receive your package directly.

Lost packages

It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.Please note that if your order is returned to us, you will be responsible for an RTS fee and any reshipment costs.If you no longer wish to

It is the customer&apos;s responsibility to locate their package if they have entered an incorrect shipping address. Please note that if your order is returned to us, you will be responsible for an RTS fee and any reshipment costs. If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.

Delivery

Delivery

Domestic delivery

International delivery

Shipping Advisory: Partial Middle East Service Disruptions

Türkiye - Temporary Shipping Suspension

Customs policy

Lost packages

Wrong shipping address