Exchange & return policyUpdated a month ago

• You may return full priced items for a refund postmarked within 21 days of your order date.  
• Customers are responsible for return shipping costs.
• Sale items and beauty items cannot be returned or exchanged.
• Web returns drop offs are not accepted at our NYC store locations located at 59 Crosby Street and 100 Stanton Street.
• To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in, with the original tags.
• We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full priced item for a refund.
• The Frankie Shop is not responsible for items not received due to shipping issues while in transit.
• Duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.
• Excessive Returns: The Frankie Shop monitors the number and condition of returned items. We reserve the right to deny return requests if we believe that return activity has been excessive or violates our policy in any way. This may result in the deactivation of your account and possible refusal of future orders at our discretion.
• TFS retail store purchases - eligible items can be returned within 7 days of purchase

For further assistance with returns, please contact our customer service team at: [email protected]