We hope you love your purchase! However, should you need to make a return for your online order, you will have 21 days from your order date to do so for eligible items. TFS retail store purchases - eligible items can be returned within 7 days of purc

We hope you love your purchase! However, should you need to make a return for your online order, you will have 21 days from your order date to do so for eligible items. TFS retail store purchases - eligible items can be returned within 7 days of purchase.

Returns

For further assistance with returns, please contact our customer service team at: info@thefrankieshop.com

<ul><li>You may return full priced items for a refund postmarked within 21 days of your order date. &#xA0;</li><li>Customers are responsible for return shipping costs.</li><li>Sale items and beauty items cannot be returned or exchanged.</li><li>Web returns drop offs are not accepted at our&#xA0;NYC store locations located at 59 Crosby Street and&#xA0;100 Stanton Street.</li><li>To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in, with the original tags.</li><li>We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full priced item for a refund.</li><li>The Frankie Shop is not responsible for items not received due to shipping issues while in transit.</li><li>Duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.</li><li>Excessive Returns: The Frankie Shop monitors the number and condition of returned items. We reserve the right to deny return requests if we believe that return activity has been excessive or violates our policy in any way. This may result in the deactivation of your account and possible refusal of future orders&#xA0;at our discretion.</li><li style="font-size: 14px;">TFS retail store purchases - eligible items can be returned within 7 days of purchase</li></ul> For further assistance with returns, please contact our customer service team at:&#xA0;<a href="mailto:&lt;a data-fr-linked=">info@thefrankieshop.com</a>

Exchange & return policy

Customers within the United States. Please click on the returns link below and follow the prompts to prepare your return. (please note, the cost of your return label will be deducted from your refund). https://returns.thefrankieshop.com. Internationa

Customers within the United StatesPlease click on the returns link below and follow the prompts to prepare your return. (please note, the cost of your return label will be deducted from your refund).<a href="https://returns.thefrankieshop.com/" target="_blank" title="Return portal">https://returns.thefrankieshop.com</a> International Customers outside of the United StatesPlease click on the returns link below and follow the prompts to prepare your return. (Duties and taxes paid are non-refundable. Please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).<a href="https://returns.thefrankieshop.com/" target="_blank" title="Return portal">https://returns.thefrankieshop.com</a>

Prepare your return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirmation that the refund has been approved or rejected. If you are approved, your refund will be processed and credit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirmation that the refund has been approved or rejected.&#xA0;If you are approved, your refund will be processed and credit will automatically be applied to your original method of payment.&#xA0; Please allow up to 10 business days for your return to be processed.

Receive a refund

EXTENDED RETURNS. We have extended the return policy over the festive period to offer flexibility for all online purchases. For any purchases made between November 24 and December 24, 2025, returns are extended until January 10, 2026.

EXTENDED RETURNSWe have extended the return policy over the festive period to offer flexibility for all online purchases.&#xA0; For any purchases made between November 24 and December 24, 2025, returns are extended until January 10, 2026.

Returns

Returns

Exchange & return policy

Prepare your return

Receive a refund

Holiday Season