The Frankie Shop

If you find that one of our products is faulty or has been damaged, please contact customer service with&#xA0;photos of the issue and we will find the best solution for you. For further information, please contact us at info@thefrankieshop.com

If you find that one of our products is faulty or has been damaged, please contact customer service with. photos of the issue and we will find the best solution for you. For further information, please contact us at info@thefrankieshop.com

What should I do if my product is faulty, broken or damaged?

Frequently Asked Questions

How do I use my discount code?

What currencies can I pay in?

When will I receive my refund?

Why is the pricing different from your European website?

Can I cancel or change my order?

Can I return to the store?

Delivery

Domestic delivery

International delivery

Customs policy

Lost packages

Wrong shipping address

Returns

Exchange & return policy

Prepare your return

Receive a refund

Payment

Payment methods

Tax information

Currencies

Privacy Policy

Terms of service

Privacy Policy and Terms of Services

What should I do if my product is faulty, broken or damaged?Updated 2 years ago