How do I use my discount code?
For further information, please contact us at [email protected]
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Frequently Asked Questions
What currencies can I pay in?
We currently offer : USD, AED (United Arabs Emirates), SAR (Saudi Arabia) and CAD for our Canadian customers.We are working on offering more options so you can purchase in your local currency. For further information, please contact us at info@thefra
When will I receive my refund?
We are currently experiencing a high volume of orders & returns. We process all refunds within 10 days of receipt of the return and upon approval. Your refund will be processed through the same payment method used for your original order. For further
What should I do if my product is faulty, broken or damaged?
If you find that one of our products is faulty or has been damaged, please contact customer service with. photos of the issue and we will find the best solution for you. For further information, please contact us at [email protected]
Why is the pricing different from your European website?
Depending on your shipping location, your order will be processed from thefrankieshop.com or eu.thefrankieshop.com.Our pricing varies according to different tax regulations.
Can I cancel or change my order?
We are unable to amend the contents of an order after the payment stage. For any questions, please contact customer service at [email protected]
Can I return to the store?
Drop offs are not accepted at the return address, nor are we able to accept web returns or exchanges at the. NYC store location located at 59 Crosby Street and 100 Stanton Street.